frequently asked questions FAQ
General FAQ's.
At Perfect Shine Gems, we combine over 17 years of expertise with a passion for authenticity. Every gemstone is ethically sourced, certified, and carefully graded, ensuring you receive only the highest quality. Our global presence and personalized service set us apart.
Yes. We supply only 100% natural gemstones, and most of our stones come with trusted certification. Each gem is professionally sorted, graded, and verified for authenticity before reaching our customers.
Absolutely. Perfect Shine Gems ships to customers across Asia, Europe, the USA, and beyond. We use secure and insured shipping methods so your gemstones arrive safely and on time.
Yes, we offer custom cutting and sizing services. Whether you’re a jeweler, collector, or enthusiast, our team can shape gemstones to your exact design requirements.
Delivery times vary by location, but international orders usually arrive within 7–14 business days. Express shipping options are also available on request.
We accept major credit cards, bank transfers, and secure online payments. For wholesale or bulk orders, customized payment terms can also be arranged.
Yes, we specialize in both retail and wholesale supply. If you’re a jeweler, wholesaler, or retailer, you can benefit from our competitive bulk pricing and consistent supply.
Product & Quality FAQ's.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras ut pretium libero, non viverra nisl. Maecenas rhoncus erat eget vehicula tempor. Mauris sollicitudin, tellus nec feugiat elementum, ante sapien sagittis sapien, non convallis velit orci quis nisi. In egestas, mauris sit amet pellentesque sollicitudin
Vestibulum in risus dui. Donec malesuada fringilla dui, sed porttitor lacus venenatis vel. Integer laoreet lacus ut lacus condimentum aliquet. Pellentesque placerat cursus eleifend. Donec sed facilisis felis. Praesent lacinia non leo non tristique. Proin interdum risus nec tincidunt interdum.
For UAE, KSA, Kuwait & Qatar: You can choose your country and your currency on top of any page to make your navigation easy as well as at the checkout point.
Return & Policy FAQ's.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras ut pretium libero, non viverra nisl. Maecenas rhoncus erat eget vehicula tempor. Mauris sollicitudin, tellus nec feugiat elementum, ante sapien sagittis sapien, non convallis velit orci quis nisi. In egestas, mauris sit amet pellentesque sollicitudin
Vestibulum in risus dui. Donec malesuada fringilla dui, sed porttitor lacus venenatis vel. Integer laoreet lacus ut lacus condimentum aliquet. Pellentesque placerat cursus eleifend. Donec sed facilisis felis. Praesent lacinia non leo non tristique. Proin interdum risus nec tincidunt interdum.
For UAE, KSA, Kuwait & Qatar: You can choose your country and your currency on top of any page to make your navigation easy as well as at the checkout point.
Care & Usage FAQ's.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras ut pretium libero, non viverra nisl. Maecenas rhoncus erat eget vehicula tempor. Mauris sollicitudin, tellus nec feugiat elementum, ante sapien sagittis sapien, non convallis velit orci quis nisi. In egestas, mauris sit amet pellentesque sollicitudin
Vestibulum in risus dui. Donec malesuada fringilla dui, sed porttitor lacus venenatis vel. Integer laoreet lacus ut lacus condimentum aliquet. Pellentesque placerat cursus eleifend. Donec sed facilisis felis. Praesent lacinia non leo non tristique. Proin interdum risus nec tincidunt interdum.
For UAE, KSA, Kuwait & Qatar: You can choose your country and your currency on top of any page to make your navigation easy as well as at the checkout point.